TERMS AND CONDITIONS OF SALE
The following terms and conditions of sale ("Terms and Conditions of Sale") apply to the offer and sale of products through the website http://aymcosmetiks.com hereinafter "WEBSITE".
-To be able to buy products on WEB SITE customers must:
1- To be at least 18 years old
2. Be consumers.
3- register on WEBSITE
-This agreement will be formalized in Spanish and will be regulated by current legislation, including Royal Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (" Consumer ") and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (" LSSI ").
B- IDENTIFICATION OF THE SELLER
-The seller is EMECOS TECH, S.L. , Spanish company, with registered office in Calle Indalecio Fernández, 5 1 º C 28041 MADRID, SPAIN.
- Information on the Products is available on the WEBSITE, which is supplied in accordance with Articles 60, 63 and 97 of the Consumer Law and Articles 27 and 28 of the LSSI.
-We will take reasonable precautions to ensure that all details, descriptions and product images that appear on the WEBSITE are correct at the time the relevant information is entered into the system; However, to the extent permitted by applicable law, we do not warrant that such details, descriptions and product images are accurate, complete, reliable, current or error-free.
-The products described in WEB SITE and the samples of the same that, if the case we provide to the customer are exclusively for personal use. Customers may not sell or resell such products or samples. We reserve the right, with or without notice, to cancel or reduce the quantity of products or samples to be delivered to the customer when, in our sole discretion, it constitutes a breach of these Terms and Conditions.
-All prices indicated for products that are available through the WEBSITE include VAT at current rates and are denominated in euros. The shipping costs will be added to the price of the products and are indicated separately in the order form. For more information visit also the "Terms of delivery" section of the WEBSITE.
-We regularly correct all prices shown on the WEBSITE, however, to the extent permitted by applicable law, we can not guarantee the absence of errors. In case of obvious error in the price of a product, we will offer the customer the opportunity to buy the product at the correct price or to cancel the order.
-To place an order, the client has to follow a series of simple instructions that appear in the WEBSITE.
-Our order system allows us to review and solve errors before proceeding to confirm the order. Please take the time to read and review your order for each page during the registration process. In particular check quantities, sizes and weight of each Product of your order.
-Clicking on "I have read and accept the general conditions of sale" and continue with the order process by clicking "next", you are committing to purchase and pay the Products of your order. This is an offer for you to enter into a contract with us to purchase the Products of your order. The contract is subject to these General Conditions of Sale. By placing an order, you confirm that you accept these Terms and Conditions of Sale.
-The customer must click on "Add to Cart" to place the selected product and in the desired quantity in the shopping cart. The customer can check at any time of the purchase process the products that are included in the shopping cart by clicking on "Cart" on each page. The customer can save a product to favorites by clicking on "add to favorites" under the product name, after which the product will be in the customer's favorite section in "My account". To access a customer's favorites from any computer, the customer must register or log in with his account.
-The customer must follow the instructions that appear on the screen to execute the process of your Order. The customer can always correct any errors in the data entered, change the contents of the shopping cart by including or withdrawing one or more products from the basket or canceling the entire order during the process of "Order before placing the order . When you place an order, the customer acknowledges and declares that he / she has read all instructions during the verification process and fully accepts these Terms and Conditions. The customer formalizes a product order through the WEBSITE by clicking on the "OK" button at the end of the ordering process.
- Once the order is sent, an "AUTHORIZED OPERATION" page will appear with a tracking code and soon the customer will receive an email confirming the receipt of the order. In accordance with article 63 of the Consumer Law and article 28 of the LSSI, the order confirmation email contains a summary of the Terms and Conditions, information on the essential characteristics of the products purchased, an indication Detailed information about the price and the form of payment, information on shipping costs, information on the conditions and methods for exercising the right of withdrawal, the address for sending complaints and information on support services and on the existing commercial guarantees.
-If the confirmation of an order does not arrive within 24 hours after its formalization, the customer can contact us for assistance on +34 674 233 504 or firstname.lastname@example.org.
-If customers have any questions or concerns when placing an order or if you wish to make an inquiry about an earlier order, you can contact us by email at email@example.com or by telephone or see "History of Orders ". For faster service, customers are invited to have their order number available.
- To redeem a promotional code, the customer must enter his code in the "promotion code" box during the verification process on the WEBSITE. Promotion codes are case sensitive and should always be entered as they appear.
-When accepting a promotion code, the promotion will appear.
-A promotional code can be used per order.
G- PAYMENT OPTIONS
-The customer can pay the products by credit card. The following credit cards are accepted for this purpose:
-For customer's security, the customer's billing name and address must match those of the credit card used to make the payment. We reserve the right to cancel any order that does not meet these criteria.
-When making an order (through us) through our WEBSITE, you authorize us to execute a credit check and against your fraud as well as the method of payment you are providing. These checks may be necessary, among other things, to verify your identity, to validate your credit card and / or to authorize individual purchases. You authorize us to disclose information provided by you, including personal information to third parties such as banks and credit reporting providers for the purposes of these checks, and agree that such persons may keep a record of such information. You also agree that we may make the information we receive from these controls make it available to third parties, including fraud prevention agencies such as credit bureaus. We reserve the right to initiate additional payment security systems from time to time
-All credit card holders are subject to validation checks and authorization by the issuer of the card. If the customer's payment card issuer denies, or for any reason does not authorize, the payment in our favor, either before or after a payment, we will not respond to any delay or lack of delivery and the order will be automatically Canceled, you will be notified during the order process.
H- ORDERING CONSULTATIONS
-Generally, products are shipped after several days have passed since the receipt of an order. To obtain information about a shipment, the customer must contact us through firstname.lastname@example.org or by consulting the order history.
-With a WEBSITE account, customers can check the status of their most recent orders by visiting the Order History page in the My Account section. This is the easiest and quickest way to get the most up-to-date information on orders.
-When the customer clicks on the Order Status page, they will be asked to sign in with their email address and password. The order summary page will inform the customer in detail about your current and previous orders. Once the order is sent, the corresponding tracking number will be displayed, if available. Clients can track
Of the delivery of the order through our transport company that will provide you with a mail informing them about the status of your shipment Some shipping companies may not have tracking information available until after 24 hours from the sending of the order.
-Occasionally, our system cancels orders or parts of an order for various reasons. Canceled orders will not be charged to the customer. Some of these reasons are:
· Articles not available
· Inability to process payment information
· Inability to deliver at the address provided
· Formulation of an order in duplicate
· Cancellation at the request of a client
-Delivery will be finalized when we deliver the products to the address you provided us, so please make sure that your data you provide is correct as we can not be responsible for late or failed deliveries as a result of your error:
(I) It is very important that you provide a delivery address where we can find a person to deliver your order, either in the morning or in the afternoon.
(Ii) It is necessary to provide a contact telephone number.
(Iii) We will need a person's name and ID number.
-Your Order will be fulfilled on the estimated delivery date stated on the shipping confirmation, unless there is an event beyond our control (please see section 12 for more information about these events). If we are unable to meet the estimated delivery date due to an event beyond our control, we will contact you to provide you with a
A revised estimated delivery date.
- Despite our efforts and the shipping companies partners, certain setbacks can occur during the delivery of your order.
- In order to guarantee a quality service, we take all necessary measures to identify the reasons that can give rise to these situations. Remember that all packages leaving our premises are in perfect condition, equipped with visible guarantee tapes and must be intact at the time of receipt.
-If the receipt of the Order proves that the packaging is damaged (damaged box or with visible signs of being opened), the order must be rejected. In case of rejecting your package, we ask you to notify us via Contact → link to it as soon as possible.
-In case the package has been considered "Accepted" at the moment of receipt by the recipient or authorized person, but there is hidden damage, you will have a time limit of 48 hours to communicate this situation. Please contact our customer service team using the form on the Contact page of our WEBSITE within this time period.
If you know in advance that you will be absent on the day of delivery, please notify these details to the authorized person in charge of picking up the package.
-If you place an order for products from our website to be delivered to one of the international delivery destinations, the Order may be subject to import duties and taxes, which apply when delivery reaches its destination. Please note that we have no control over these charges and can not predict their amount. You will be responsible for the payment of any kind of import duties and taxes. Please contact your local customs office for more information before placing your order to these international destinations.
-You must comply with all applicable laws and regulations in the country for which the products are intended. We will not be liable if any of your laws or regulations are broken.
-We can not process orders with delivery address in a post office.
-The shipping costs will be on account of the customer and are indicated separately in the order form and the delivery note. No shipping costs will be charged for purchases over and above the quantity shown on the WEBSITE.
J- RIGHT OF WITHDRAWAL
-We are committed to providing customers with the best cosmetic products available. If the client considers that the products he has received do not meet this expectation, in accordance with article 71 of the Consumer Law, he will have the right to withdraw from the contract, without any cause, within seven (7) business days after the date Of receiving the products.
-The customer may notify his intention to exercise the right of withdrawal by sending an email to email@example.com with details of the relevant order, including the number of the
Customer order and the description of the products object of return. Inside the order wrapper, the customer will find a shipping note with order details and details about our procedure
Of return. If the products listed in the shipping note do not match those delivered, the customer must notify us at once by calling +34 674 233 504 or via an email
Electronic mail to firstname.lastname@example.org.
-Our Customer Service department will then issue the customer with an authorization number and an e-mail confirmation. The customer is invited to save his authorization number for
Future consultations with the Customer Service Department in this regard.
-In the event that the customer returns products for reasons other than that they are defective or that their delivery has been incomplete or incorrect, you must arrange and pay for the return thereof.
-In case of exercising the right of withdrawal, we undertake to reimburse the customer the full price of the products within thirty (30) days following the date on which the
Withdrawal, provided that they are returned unused and without damage, having been maintained and handled with due care and attention, within 7 business days after delivery. Refunds will only be made against the credit card that was originally used. Once the refund has been made, we will notify the customer by email.
- It is strongly recommended to send the package through a certified delivery service (which requires signature at the time of delivery). We can not respond to the returned products that are
Lose during transit.
K- NO COMPLIANCE
-In case of lack of conformity of the products with the contract in accordance with the provisions of article 116 of the Consumer Law, the guarantees established in articles 118 to 122 of the same law will apply. The customer has the right to have the products repaired or replaced, free of charge, in a way that is in accordance with the contract, in which case the customer is entitled to an adequate reduction in the price of the products or to cancel the contract. The customer waives the aforementioned rights in case he does not notify us of the lack of conformity within two months after the date he detected the same. We will respond to the lack of conformity when it becomes apparent within two years after the delivery of the products. In any case, actions initiated in relation to a lack of conformity that we have not maliciously concealed will automatically expire after thirty-six months have elapsed since the delivery of the products.
L- USING OUR WEBSITE
M- YOUR PERSONAL INFORMATION
N- THE EVENTS OUTSIDE OUR CONTROL
-In exceptional circumstances, events beyond our control may delay or prevent the performance of our obligations under the Contract. If these events occur, we will try to carry out our obligations towards you as soon as possible. We can not, however, accept liability for any loss caused to you as a result of any delay or breach by us to perform our obligations provided that the delay or breach is due to an event that is beyond our reasonable control.
-If an event is beyond our reasonable control it occurs that affects the performance of our obligations under the Agreement:
- we will contact you as soon as reasonably possible to notify you, and
- our obligations under the Contract will be suspended and the term for the performance of our obligations will be maintained for the duration of the event beyond our reasonable control. When the event outside our reasonable control affects the delivery of the products to you, we will arrange a new delivery date with you after the event outside our reasonable control is over.
O- CHANGES TO THESE TERMS AND CONDITIONS
-We may make changes to these Terms and Conditions when necessary.
-Each time you order products, the current Terms and Conditions will apply to the contract between you and us. The current version of these Terms and Conditions will be available on our WEBSITE. Please review the Terms and Conditions of our WEBSITE each time you place a product order to ensure that you understand the terms and conditions that apply at the time.
P- OTHER DATA OF INTEREST
-We may transfer our rights and obligations under the Agreement to another organization, but this will not affect your rights or obligations under these Terms and Conditions.
"The contract is between you and us." No other person shall have any right to enforce any of its terms.
-Each section of these Terms and Conditions operates separately. If a court or the competent authority decides that any of them is unlawful or unenforceable, the remaining sections shall remain in full force and effect.
-If we are unable to insist that you carry out any of your obligations under these Terms and Conditions, or if we do not assert our rights against you, or if we delay you in doing so, that does not mean that we have waived our rights Against you and does not mean that you do not have to fulfill those obligations. If we do waive a breach by you, we will only do so in writing, and we will not say that we will automatically waive any subsequent breach by you.
-These Terms and Conditions constitute the entire agreement between you and us and supersede all subsequent prior agreements.
Q- APPLICABLE LAW AND JURISDICTION
-The present Terms and Conditions are regulated by the Spanish legislation and must be interpreted according to the Spanish laws. This means that the contract for the purchase of Products through our WEB SITE, and any dispute or claim arising from or in connection with it, will be governed by Spanish Law.
-You and We, both agree that any disputes that may arise in connection with the interpretation, validity and / or enforcement of these Terms and Conditions shall be subject to the jurisdiction of the courts of Madrid, Spain.
-For any information and support regarding the products and modalities of purchase through the WEB SITE, the customer can contact us by email at email@example.com
Or by mail to the following address:
EMECOS TECH, S.L.
Indalecio Fernández street, 5 1ºC